Author name: Jonathan Pool

Understanding Service Level Agreements (SLA)

Service level Agreements have been used for a number of years in a wide range of different industries and business sectors. Telecoms providers (following the denationalisation of the sector) were the first providers to publicise the acronym “SLA” There’s even a (very good) Wikipedia entry on the subject. Not many people would challenge the need […]

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Understanding Image Quality

Information / Jonathan Pool

Photocopiers and “multi-function” printers stand or fall by their ability to produce paper output with true image quality. At its simplest this means: No spots No lines No splodges When colour printers became a standard office resource (rather than being the preserve of specialist print shop), the much thornier question of print quality for colour

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